Effective Date: 1/1/2024

At Safe-T-Pull, we want to ensure you are completely satisfied with your purchase. If you are not, we offer a straightforward refund and return policy as outlined below:

Eligibility for Returns

• We accept returns on regular items within 30 days from the date of purchase, provided they are in sellable condition. This means that the item must be unused, undamaged, and in its original packaging with all tags and labels attached.
• Custom items, including those personalized or made to specific specifications, are not eligible for return or refund.

Restocking Fee

• For regular items, a 15% restocking fee will be deducted from your refund to cover our processing costs.

Return Process

• Initiate a Return: Contact our customer service team at 1-701-284-6100 to initiate a return. Please provide your order number and a reason for the return.
• Shipping the Item: You are responsible for shipping charges associated with the return. We recommend using a trackable shipping service to ensure the item reaches us safely.
• Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed.

Refunds

• If your return is approved, we will process your refund within 10 business days. The refund will be issued to the original payment method.
• Please note that shipping charges incurred during the original purchase are non-refundable.

Exclusions and Conditions

• Items that are damaged due to misuse, improper care, or accidents are not eligible for return or refund.
• We reserve the right to refuse a return if it does not meet our return criteria.

Customer Support

For any questions or concerns regarding our refund policy, please contact our customer service team at 1-701-284-6100.

Thank you for choosing Safe-T-Pull. We value your business and aim to provide the best possible service.